A great new microsystem that is affordable

5pillows - Help Desk made easy

The thing I like about microsystems as an IT Architecture technology, is that it gives you as the business owner the opportunity to manage change in an agile way.

If it doesn't work, then you fix it or step back and take another route! This is ideal for small and medium size businesses that often don't have neither the time nor financial resources to analise their specific business needs - BUT they always know what they want to achieve.

 



I have been looking at 5Pillows recently. This is a GREAT microsystem that you can add on to your
business to better manage your Customer Experience without having to invest time and money in a complicated system that requires even more resources to use and manage.

5Pillows is built in the philosophy of microsystem architecture and allows a small or medium size company to:

1. Manage the Helpdesk (ticketing, queues, reports and info)
2. Manage both gmail emails, FB and twitter feeds all in one place (voice is apparently coming soon)
3. Maintain history of correspondence with Customers
4. Track NPS (Nett Promoter Score) index on your work with Customers

Have a look for yourself - you can use the system for free for 15 days, and then choose a package that suites your business. They also maintain a GREAT blog that really shows that they understand the meaning of the Customer's perspective